Privacy Policy

1. Information We Collect

At trevionexa, we collect information to provide you with excellent financial education services and improve your learning experience. The data we gather falls into several categories, each serving specific purposes in delivering our educational content.

We also collect information indirectly through cookies and similar technologies that help us understand how you interact with our educational platform, which pages you find most valuable, and how we can improve the user experience.

2. How We Use Your Information

Your personal data serves multiple purposes in delivering exceptional financial education services. We've designed our data usage practices to benefit your learning experience whilst maintaining strict privacy standards.

Your progress data helps us understand which educational approaches work best, allowing us to refine our teaching methods. We may also use aggregated, anonymised data for research purposes to contribute to broader understanding of financial education effectiveness.

Marketing communications are sent only with your explicit consent, and you can modify your preferences or unsubscribe at any time through your account settings or by contacting our support team directly.

3. Data Sharing and Third Parties

We maintain strict control over your personal information and share it only when necessary to provide our services or when required by law. Our approach prioritises your privacy whilst ensuring we can deliver comprehensive educational experiences.

All third-party partnerships are governed by strict data processing agreements that require adherence to the same privacy standards we maintain internally. We never sell your personal information to marketing companies or data brokers.

4. Your Rights and Choices

Under UK data protection legislation, you have comprehensive rights regarding your personal information. We've made exercising these rights straightforward and transparent, ensuring you maintain complete control over your data.

To exercise any of these rights, contact our Data Protection Officer using the details provided at the end of this policy. We'll respond to your request within one month, though complex requests may require additional time with appropriate notification.

5. Data Security and Protection

Protecting your personal information is fundamental to our operations. We employ multiple layers of security measures, both technical and organisational, to safeguard your data against unauthorised access, alteration, disclosure, or destruction.

Despite our comprehensive security measures, no system is completely immune to risks. In the unlikely event of a data breach that could affect your rights and freedoms, we'll notify you and relevant authorities within 72 hours as required by UK data protection regulations.

6. Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Our retention periods are based on the nature of the information and the purposes for which it's processed.

Account information and learning progress data are typically retained whilst your account remains active and for up to three years after account closure to accommodate potential re-enrollment and provide educational transcripts if requested. Financial transaction records are kept for seven years to meet accounting and regulatory requirements.

Marketing communications data is retained until you unsubscribe or request deletion, whilst technical logs and security data are generally deleted after 12 months unless required for ongoing investigations or legal proceedings.

When data reaches the end of its retention period, we securely delete or anonymise it using industry-standard methods. You can request early deletion of your data by exercising your right to erasure, though some information may need to be retained for legal or regulatory compliance.

7. International Data Transfers

Whilst we primarily process your data within the United Kingdom, some of our service providers and educational partners may be located in other countries. When we transfer your personal data internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

For transfers to countries without adequate data protection laws, we use Standard Contractual Clauses approved by the UK authorities or other appropriate safeguards such as certification schemes or codes of conduct. These mechanisms ensure your data receives protection equivalent to UK standards regardless of where it's processed.

You have the right to request information about international transfers of your data, including details about the safeguards in place and how to access copies of the relevant documents.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and provide personalised content. We're committed to transparency about how these technologies work and giving you control over their use.

You can control cookie preferences through your browser settings or our cookie consent management tool. Disabling certain cookies may limit some website functionality, but essential cookies necessary for basic operations will remain active to ensure security and core features work properly.

9. Updates to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, legal requirements, and other factors. When we make significant changes that affect how we handle your personal data, we'll provide prominent notice through multiple channels.

For substantial changes, we'll email you at least 30 days before the new policy takes effect, providing a clear summary of the key changes and how they might affect you. We'll also post notifications on our website and within your account dashboard.

Minor updates, such as clarifications or administrative changes that don't materially affect your rights, will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we're protecting your information.

If you disagree with any changes to our privacy policy, you can close your account or contact us to discuss your concerns before the new policy becomes effective.